RETURN
Returns are free of charge for all orders in France via Colissimo, within 30 days of receipt of the order.
Making a return
To make a return, you must follow the steps below:
- Log in to your OL account via "My Account".
- Go to "My Orders" and select the order you wish to return.
- Click on the "Details & Returns" button next to the order.
- Follow the instructions to indicate the items you wish to return and the reason for the return.
- If accepted, a return label will be automatically generated on the page and sent by e-mail.
Conditions
For a return to be valid, the products must respect the following conditions:
- in their original packaging,
- complete (accessories, instructions...),
- clean and not worn,
- neither damaged nor deteriorated,
- not personalized,
- accompanied by the corresponding original invoice.
Personalized products and hygiene products are not returned.
In accordance with our general terms and conditions of sale, we inform you that returns from abroad are at the customer's expense.
For further information, please contact Customer Services.