Returns

RETURN

Returns are free of charge for all orders in France via Colissimo, within 30 days of receipt of the order.

Making a return

To make a return, you must follow the steps below:

  • Log in to your OL account via "My Account".
  • Go to "My Orders" and select the order you wish to return.
  • Click on the "Details & Returns" button next to the order.
  • Follow the instructions to indicate the items you wish to return and the reason for the return.
  • If accepted, a return label will be automatically generated on the page and sent by e-mail.

End of year period

We are pleased to inform you that for all orders placed on or after November 23, 2023, the returns period will be extended to January 31, 2024.

Conditions

For a return to be valid, the products must respect the following conditions:

  • in their original packaging,
  • complete (accessories, instructions...),
  • clean and not worn,
  • neither damaged nor deteriorated,
  • not personalized,
  • accompanied by the corresponding original invoice.

Personalized products and hygiene products are not returned.

For any further information, you can contact customer service on 04 51 08 70 40 (cost of a local call) from Monday to Friday from 9am to 7pm and Saturday from 10am to 6pm.