Customer service

If you have any questions about the online shop, our products or your order, please do not hesitate to contact our customer service:

E-mail : serviceclient@ol.fr

Phone : +338 92.69.69.69 (0,05€/min) from monday to saturday : 10am - 7pm

Mail : Service Client OL - 10 Avenue Simone Veil 69150 Décines-Charpieu

The guarantees of the OL Online Shop

30 days to try

If the items received do not suit you, you have 15 days to change your mind (or 30 days for holders of the OL loyalty card, members and subscribers) and notify us, from the receipt of your order .

100% satisfied or refunded

Within the deadlines above, and whatever your reasons, we commit to exchange or refund your items.
Simply contact OL customer service.

Free returns

In addition, the returns are free for holders of the OL loyalty card, members and subscribers in Metropolitan France (the return is via a prepaid label sent by email or mail on request to our customer service). In accordance with the general conditions of sale, you must return the products in perfect condition, neither worn nor damaged and in their original packaging. Otherwise, the return will be considered as non-compliant. The jerseys with flocking are neither exchanged nor refunded. How to make a return?

Free delivery

The delivery is offered in So Colissimo Home, relay point (merchants) or post office for Metropolitan France from 110 € all purchases. See the delivery conditions.

Secure payment

Learn more about secure payment..