Customer service

Customer service Customer service Customer service Customer service Customer service

Our commitment: Satisfaction Guaranteed

Have a question? Our customer service team is here to help!

We understand the importance of your shopping experience. If you have any questions about our products or your order, our customer service team is available to answer you quickly.

  • By e-mail: [email protected]
  • By post: OL Customer Service, 10 Avenue Simone Veil, 69150 Décines-Charpieu, France

Our guarantees for you

30 Days to Change Your Mind

You have 30 days from receipt of your order to return any products that are not to your satisfaction. We are committed to providing you with a stress-free shopping experience.

Free Returns

We make returns easy with a pre-paid label sent by our customer service team. You can return your items free of charge, in their original condition, for an exchange or refund. To find out more, see our geneal terms and conditions.

Free delivery

Delivery is free by OL Store from a purchase of €20 or by Colissimo from a purchase of €110. To find out more about our delivery methods, see our dedicated delivery page.

Secure payment

Buy with confidence thanks to our secure payment. We use the best technologies to guarantee the security of your personal information.

Customer stories

Find out what our customers have to say! Our users regularly share their opinions on Trustpilot. With a rating of 4.6/5, we are committed to providing you with an exceptional shopping experience.